Customer Support

We're here to help you get the most out of Agent Roleplay. Find answers to common questions or reach out to our support team.

Frequently Asked Questions

What is Agent Roleplay?

Agent Roleplay is an AI-powered training platform that helps insurance agents practice their sales calls and improve their skills through realistic simulations with AI prospects.

How does the AI training work?

Our AI creates realistic prospect personas based on your lead information. You practice your sales pitch through text or audio calls, and receive detailed evaluations on your performance, including compliance, process, and skills scores.

What subscription plans do you offer?

We offer a FREE plan with limited features, a PRO plan at $29.99/month with unlimited practice calls and advanced analytics, and an ENTERPRISE plan at $99/month with team management features (coming soon).

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.

How do I upgrade my subscription?

You can upgrade from the FREE plan to PRO or ENTERPRISE through our pricing page or your account settings. The upgrade will be prorated and take effect immediately.

What AI models do you support?

We support OpenAI (GPT-4o-mini, GPT-4o), Anthropic (Claude 3 Haiku, Claude 3 Sonnet), and Google (Gemini 1.5 Flash, Gemini 1.5 Pro) models. You can choose your preferred provider and model in your settings.

How accurate are the AI evaluations?

Our AI evaluations analyze multiple aspects of your calls including compliance with insurance regulations, sales process adherence, and communication skills. The scoring is based on industry best practices and regulatory requirements.

Can I practice with different types of prospects?

Yes! You can create custom leads with different demographics, insurance needs, and personality types. The AI adapts to create realistic prospect responses based on your lead information.

How do I track my progress?

Your dashboard shows key metrics including call volume, average scores, and trends over time. The analytics page provides detailed breakdowns of your performance across different areas.

Is my data secure?

Absolutely. We use enterprise-grade security with Supabase for data storage and authentication. All communications are encrypted, and we never share your personal or practice data with third parties.

Can I export my practice data?

Currently, you can view all your practice sessions and evaluations within the platform. Data export functionality is planned for future updates.

What if I encounter technical issues?

For technical support, please use the contact form below or email us at support@agentroleplay.com. Include details about your issue and we'll respond within 24 hours.

Contact Support

Other Ways to Reach Us

Email: support@agentroleplay.com

Response Time: Within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST